FAQs
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at Help@Longstridesusa.com.
I am not in love with my order, can it be returned? What if there is an issue?
For detailed returns information and instructions, please see returns link below:
https://longstridesusa.com/pages/return-policy
Please note: We do not offer refunds at this time. All accepted returns will be issued a store credit which does not expire, unless there is a shoe defect. If there is a defect, please contact us within 48 hours of receiving the shoes.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to receive store credit.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at Help@Longstridesusa.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No store credit will be given after the 24 hours of incorrect submission. Our team will try our best to work with you on case-by-case basis.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to Help@Longstridesusa.com, and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.